From:  RT

Sent:  Wednesday, July 24, 2013

To:  Max Inman

Subject:  RE:  C****** Contact

Thank you, Impressive customer service.  I’ll spread the positive word about C*****.  You represent the company very well.

RT

From: Bruce Galpert

Sent: Tuesday, April 04,
To: WES

Subject: COMMENDATION OF MAX INMAN

 
WES,

I WANTED TO TAKE A SECOND TO LET YOU KNOW HOW

HELPFUL MAX WAS IN GETTING ME UP TO SPEED WITH

MY ACT DATABASE ON MY BLACKBERRY...GREAT GUY!!  GIVE HIM A RAISE!!

Bruce Galpert
Senior Vice President-Investments
Wachovia Securities
121 Sandoval 3rd Floor
Santa Fe, NM  87501

Hi Max & Rob,

Just a note of thanks and appreciation for the effort placed by your total organization while getting my company up and running.  

It is especially comforting to know that there are "real live people" with the skills that allow for quick resolution of software/hardware issues confronting us less knowledgeable folks.

The "gotomeeting.com" is a huge benefit in working the setup issues.  Your organization uses that feature to the benefit of the customer.  Great approach to problem solving.

To date, my Blackberry is syncing with your Enterprise Service.  Jennifer's has yet to receive any calendar updates, however that my require another sync from her Blackberry.  I'll keep an eye on what is happening and pass the results along.

In the meantime, thanks to you, Rob and Chris for the assistance.

Joe Wieland

-----Original Message-----
From: Tony Brotz

Subject: RE: Welcome to HHC

Great - thank you. By the way, it is so refreshing to see you working so hard and so quickly for me. I too am a service provider and it's not very often I experience great service - thanks for helping me to become a loyal customer of yours. Jeffrey Gittomer states, "customer satisfaction is worthless, customer loyalty is priceless", and you have created a loyal customer in me.

-----Original Message-----
From: Max Inman [mailto:max@maxinman.biz]
Sent: Thursday, February 23,
To: Cohen, Peter
Subject: HHC user manual

Thank you for all your help.  I really appreciate it.

Peter

-----Original Message-----

From: "Michael Finucan"

Date: Mon, 30 Jan

Subject: Max Inman

I wanted to send a quick message to acknowledge Mr. Inman for his outstanding customer service. I spent several frustrating calls with my mobile carrier, Sprint without success.  Max was able to get my email up and running in short order while assisting me with my Handheld contact setup.  Its truly a pleasure doing business with a company whose people know what they’re doing.  Kudos to Max!

I’ll be sure to tell all my friends about your company.

Sincerely,

Mike Finucan

Mortgage Network, Inc.

Clarendon Building, Suite 205

Village at Wexford

Hilton Head   Island, SC 29928

Fax: (843) 842-xxxx

Office: (843) 842-xxxx, ext 115

Toll Free: (800) 334-xxxx, ext.313

-----Original Message-----
From: Mark Lefko Sent: Tuesday, December 27,

Subject: RE: ACT for the Blackberry

Max,

Thanks for checking in.  I finally got my Verizon blackberry and now have to get it configured.  Unfortunately I am on vacation now with my kids and won't have an opportunity to do anything with HHC.  I will give you call when I can.  I hope you had a great Xmas.  Thanks for your diligence and follow-up.

Best,

Mark

Thanks Max and Happy New Year,

I must admit that your customer service is most impressive!  I had a call this afternoon as well from Bev Seibel to see if I was able to get up and running.

I have had some issues but I won't have a chance to look at it again for a couple of days.  If I should have any unresolved problems, I'll give you a call.

Thanks again and best regards,

Mike Cammisa

Phone: (905) 840-xxxx

January 3,

To Whom It May Concern:

I recently had the extreme pleasure of working with Max Inman.   In a nutshell, let me just say: WOW, WOW, WOW. The level of service and support I received was far beyond the level most software and computer companies extend.  Further, the graciousness and helpfulness with which it was extended was just plain unprecedented!  

Typically, I am not one to write unsolicited commendations, or take the time to comment on customer service, period.  Yet, on the rare occasion when I am truly impressed, I find it warranted.  As such, my recent encounter with Mr. Inman blew me away.  He personally walked me through the setup of my software, and the syncing of all of my information, SOLVING MY ACT / PDA DATA SYNCING PROBLEM OF THE PAST MONTH PLUS IN A MATTER OF MINUTES.  Plus, he had the technology to give me the option to allow him to remotely fix my issues—i.e. view my computer and work on my computer through the internet, solving my problems—which I GLADLY ENABLED.

Prior to Mr. Inman’s assistance, I was ready to throw my PDA out the window, and give up on information exchange and mobility entirely.  However, after his assistance, I feel ready to conquer my industry, and now I have the tools and systems which will help me create that reality…and they work!!!

Thank you, Max, for making me the most efficient Realtor in Las Vegas! Best of luck in all your endeavors… You are a LIFESAVER!

Most sincerely,

Kathleen “Kat” Candor

Real Estate Consultant

CENTURY 21 MoneyWorld

702-635-HOME

Thanks for taking the time to recognize Max's contributions Kathleen - it is very much appreciated.  We're glad to have him on our team!

Regards,

Wes

Wes Worsfold, CEO

Thanks Max,

 FYI:  It was fun working with you.

 Happy Holiday's

 John

Max Inman Direct:  503-705-1521

Hi Max,

Thanks letters almost always turn me off. You see them on the wall in car showrooms, doughnut shops, and in doctors’ offices.  What a bore. The same old crap. But after 30 years of entrepreneurship I've come to realize that I only seem to get calls on the problems - never when a customer loves my work. It seems to go that way.

I've spent at least 70 hours per week for the last 3 1/2 years creating a fashion, creating the market, creating the manufacturing, and am just beginning to make a little money. The people who told me I was crazy are now saying that I am LUCKY. Success is the best vindication.

Today and the last time we worked together on my HHC synchronization in October have been examples of the best and most intelligent service I have ever received in my life. It is rare today to find vendors (and in the case of information services ever rarer) exhibit the level of service you have shown me today. Fast, smart, no nonsense.

I am always on the road - now that I have production going - would love to buy you a drink if our paths ever cross. Neil

Neil Morrow

daisycake.com

14455 N 79th St., Ste E

Scottsdale, AZ 85260

P.S. Attached is a photo of the cylindrical chain curtain we made for the Academy Award Stage last February. And a shot from the up-coming release 'Fun With Dick and Jane' Columbia Pictures 12/21/05 w/ Jim Carrey and Tea Leone

Your service was great!

It's a pleasure working with you.

Alan Crawford

President

Business Data Concepts, Inc.

412-821-xxxx

www.businessdataconcepts.com <http://www.businessdataconcepts.com>

Hey Max,

It was nice talking to you and we are looking forward to using your software with ACT and our Blackberry devices.  It sounds like an awesome program and will be calling you Monday to set-them up.  What time Monday should I call?

Best Regards,

Hector Cruz

VP of Sales

Paws Wholesale

Tel: (949)515-PAWS (7297)

Fax: (714) 464-xxxx

Web: www.pawswholesale.com

From: Kathleen Vanden Broecke
Sent: Tuesday, November 01
To: max@maxinman.biz
Subject: RE: Scott Gray

Thanks Max, I appreciate your patience and follow-up during this process!

Kathleen Vanden Broecke

Effective Business Solutions

719-538-xxxx

kvb@actcolorado.com

www.actcolorado.com

….. enjoyed your help and would most definitely refer any Blackberry users using ACT! To you.  You have been very helpful and hopefully, one day I can do another deal with you.

Best,

 Andy Ho

Associate

13191 Crossroads Pkwy N., Suite 175

City of Industry, CA 91746

Tel: (562) 695-xxxx

Fax: (562) 692-xxxx

My IT guy recommended you.  He is coming to install it so he my call you for help.  Great follow through and support.  Thanks.

From: Randal McClanahan

Thanks a ton; you are a hero for pulling this off. His name is Nelson Calle and his number is cell 305-773-XXXX and office 305-379-XXXX. He is expecting your call this afternoon as soon as you can. Call me at 305.632.XXXX if any issues come up. BTW The company, Providence Capital, is very influential in the financial community in Miami so this could lead to many more sales if Nelson finds it useful.

Nathan

******************************************************************

Hi Max & Rob,

Just a note of thanks and appreciation for the effort placed by your total organization while getting my company Blackberry's up and running.  

It is especially comforting to know that there are "real live people" with the skills that allow for quick resolution of software/hardware issues confronting us less knowledgeable folks.

The "gotomeeting.com" is a huge benefit in working the setup issues.  Your organization uses that feature to the benefit of the customer.  Great approach to problem solving.

To date, my Blackberry is syncing with your Enterprise Service.  Jennifer's has yet to receive any calendar updates, however that my require another sync from her Blackberry.  I'll keep an eye on what is happening and pass the results along.

In the meantime, thanks to you, Rob and Chris for the assistance.

Joe Wieland

Feel free to write your own testimonial or any comment you’d like.  Thank you.